Legal

Terms and conditions

Please read this document very carefully. It contains important information about your rights and obligations and also about limitations and exclusions. These Terms and Conditions apply to all purchases you make at www.orbital-systems.com.

We recommend that you print and/or save a copy of these Terms and Conditions, your payment information for your online payment, and the e-mail, which contains your order confirmation, so that you have this information available in case you need to contact us with any questions regarding your order. If you find that any of the information that we have sent to you is not accurate, please contact us immediately so we can correct it.

Terms of use

Application and Acceptance

The Website is controlled by ORBITAL SYSTEMS or its affiliates or subsidiaries, which operate from Sweden. ORBITAL SYSTEMS makes no claim that the materials featured on the Website are appropriate or legal to use in any other location. Those who choose to access the Website from other locations do so in their own discretion and are fully responsible for the compliance with the law governing their jurisdiction.

Copyrights

The text, images, graphics, sound files, animation files, video files and their arrangement on the Website are all subject to copyright and other intellectual property protection. These objects may not be copied, reformed, distributed, republished, downloaded, displayed, posted, transferred or sold in any form or by any means, including, but not limited to, electronic, photocopying, recording, or otherwise, without the prior written consent of ORBITAL SYSTEMS. Any use of the materials on the Website that does not comply with these Terms of Use might constitute a violation of copyright laws and trademark laws.

Prices

Prices are current at the time of publication and are subject to change without notice. ORBITAL SYSTEMS is not responsible for any pricing errors in any of the offers that ORBITAL SYSTEMS has presented to you and reserves the right to cancel any orders arising from such errors at its own discretion within a thirty (30) day period.

Shipping Information And Taxes

Shipping Costs

The cost for shipping the product(s) that you purchase from ORBITAL SYSTEMS are calculated and displayed via our shipping calculator before you finalize your order. You can also find a description of your shipping costs in the order confirmation email that we will send to you as soon as your order has been processed.
The shipping costs and the purchase price of the shower unit indicated on www.orbital-systems.com does not include any applicable taxes, including but not limited to VAT, any duties together with any other import fees, governmental or any other fees or taxes of any kind due on account of the purchases of ORBITAL SYSTEMS’ products. You will be responsible for paying these additional taxes and fees. Because these taxes and fees are constantly changing and will depend on other factors, please ensure that you ascertain their exact amount with the appropriate legal authorities.

Shipping Insurance

ORBITAL SYSTEMS is offering all its customers a free Shipping Insurance. Any losses or damages that occur before you or person a designated by you receives the purchased product(s) will be fully covered by your Shipping Insurance.
Your Shipping Insurance is valid worldwide, except in countries, where insurance-discriminating authorities do not allow insurance coverage, or in countries where the insurance implies a crime against international and/or national sanctions by which Sweden is bound. Additionally, the Shipping Insurance does not cover transport to/from/in Afghanistan, Central African Republic, Iran, Liberia, Mali, North Korea, Somalia, Sudan, South Sudan, Syria, Yemen.

Export shipping outside of the Nordic Region is governed by:

  • Institute Cargo Clauses (A) Cl. 382 (1/1/09)
  • Institute War Clauses (Cargo) Cl. 385 (1/1/09)
  • Institute Strikes Clauses (Cargo) Cl. 386 (1/1/09)
  • Additional conditions and clauses governing all shipments:
  • General rules for Transport Insurance of goods (2000-04-01) (amended 2006-01-01)
  • Sanction and Resolution Clause, TH 2010-09-21
  • Institute Radioactive Contamination, Chemical, Biological, Bio-Chemical and Electromagnetic Weapons Exclusion Clause Cl. 370 (10/11/03)
  • Termination of Transit Clause (Terrorism)
  • Institute Classification Clause Cl. 354 (1/1/2001)
  • Action in case of injury, TH 2013-03-21

If your shipment is damaged or lost, please contact ORBITAL SYSTEMS within seven (7) calendar days of receiving your delivery and we will provide you with further assistance in relation to your Shipping Insurance.

Delivery

We will notify you in advance of the date your shower unit is expected to be delivered at the delivery address you have specified. Please note that shipping and delivery dates are estimates only and are subject to change based on ORBITAL SYSTEMS’ sole discretion. Once you receive your delivery notification you will be required to finalize all the necessary payments in accordance with your Order Agreement. If you are unable to make the required payments, please contact us to request additional time, which we may grant at our sole discretion. If you are unable to make the required payments within the specified period, including any extension we may grant, you will be in breach of your Order Agreement with ORBITAL SYSTEMS, and the shower unit will be made available for sale to other customers.

Email Notification

ORBITAL SYSTEMS provides its customers with the option to receive email messages designed to inform you about the status of your shipment. The number of messages that you receive will depend on the number of orders you have placed.
You can expect to be notified when your order has been shipped. We will also send you a notification on the day of your delivery.

Can I Change my Delivery Address?

Once you have submitted your order, your delivery address is verified.
In order to help prevent fraud, we cannot change the delivery address after your order has been submitted and verified. If you are unable to accept your delivery, you can choose to designate someone else to receive your product(s). Please be mindful of the fact that they will be required to present a valid photo ID and your order number.

Limitation of Liability for Late Delivery

We will do our absolute best to deliver your goods within the estimated delivery time, but due to unforeseen circumstances delays are sometimes inevitable. ORBITAL SYSTEMS will, unless otherwise is stipulated by applicable mandatory law, not be liable for any losses or damages of any kind, whether implicit or explicit that can be attributed to the late delivery of any of our products. If ORBITAL SYSTEMS does not deliver one of our products within the estimated delivery time, you should request that ORBITAL SYSTEMS delivers the product(s) within a period of time that is appropriate based on the circumstances.

Returns and refunds

Satisfaction Guarantee

ORBITAL SYSTEMS values its relationship with every customer and in order to make sure that you never regret purchasing an ORBITAL SYSTEMS product, we offer you a fourteen (14) days Money Back Guarantee on every water recycling shower unit that you purchase. So in case you are not satisfied with the product(s) that you have ordered, you can simply ship them back to us. Please note that after the end of the fourteen (14) day Money Back Guarantee period your purchase becomes final. Please be mindful of the fact that your Money Back Guarantee does not apply to your deposit, which is non-refundable, unless otherwise is stipulated by applicable mandatory law.

How to Return a Product?

Before you return one of our products, make sure that you contact ORBITAL SYSTEMS’ customer service in order to receive a Customer Return Authorization (CRA) number during the applicable return period. Please note that ORBITAL SYSTEMS will not accept any returned products unless they have a CRA number. To find the necessary contact information of ORBITAL SYSTEMS’ customer service and to submit the standard form for return of products please visit www.orbital-systems.com. Please observe that any product of ORBITAL SYSTEMS must be shipped within five (5) calendar days of receiving your CRA number.

When shipping back a product, make sure that you follow these requirements:

  • return the product in its original package, without any trace of use, together with any media, documentation and any other items that were included in the original shipment;
  • the product must be shipped at your own expense, and you must ensure the shipment or accept any risk of loss or damage during the shipment.

Refunds

Immediately after acknowledging that we have received your item we will issue a refund of the purchase price paid. The refunded amount will not include your deposit, as in accordance with your Order Agreement your deposit is non-refundable, unless otherwise stipulated by mandatory law. If you have purchased your product with a credit or debit card, your refund will be send to your card issuing bank. Please direct any questions regarding the money transfer to your bank account to your card-issuing bank.

Complaints

Any complaints are handled by our customer service in accordance with the applicable law.

Electronic Communication

You can always establish communication with ORBITAL SYSTEMS by visiting www.orbital-systems.com or sending an e-mail to ORBITAL SYSTEMS. By providing us with your email address as a contact email, you expressly authorize us to contact you via email. You hereby agree that all communication of any type that you have with ORBITAL SYSTEMS and that all agreements, notices, disclosures and other electronic messages between you and ORBITAL SYSTEMS should be fully compliant with the appropriate legal requirements.

ORBITAL SYSTEMS shall in no way be liable for any loss of data and or any damages of any kind that arise in relation to your communication with the company. ORBITAL SYSTEMS would like to remind you that email communication is not 100% secure and that no sensitive information such as credit card numbers and pin codes should be included in any emails to ORBITAL SYSTEMS.

When you visit www.orbital-systems.com or otherwise use our services, we may use cookies, pixel tags, analytics tools, and other similar technologies to help provide and improve our website, and as detailed below:

What is cookies?

Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on our website, pages visited, language preferences, and other web traffic data. We, and our service providers, use this information for security purposes, to facilitate online navigation, to display information more effectively, to personalize your experience while using our website, and to otherwise analyze user activity. We can recognize your computer to assist your use of the website. We also gather statistics about the usage of the website in order to improve the design and functionality, understand how the website is used, and assist us with resolving questions regarding our services.
If you do not want information collected through the use of cookies when using our website after you accepted , there is a simple procedure in most browsers that allows you to automatically decline cookies or gives you the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. However, if you do not accept these cookies, you may experience some inconvenience in your use of our website.

Pixel tags

Pixel tags (also known as web beacons and clear GIFs) may be used in connection to the website, among other things, track the actions of users of the website (including e-mail recipients), measure the success of our marketing campaigns, and compile statistics about usage of the website and response rates.
We use Facebook Pixel to retarget users we think could be interested in our products and services.
We use Twitter Pixel to retarget users we think could be interested in our products and services.
We use LinkedIn Insight tag to retarget users we think could be interested in our products and services.

Analytics tools

We use website and application analytics services provided by third parties that use cookies and other similar technologies to collect information about website or application use and to report trends, without identifying individual visitors. The third parties that provide us with these services may also collect information about your use of third-party websites.
You can learn about Google’s practices in connection with this information collection and how to opt out of it by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Customer Privacy Policy

Introduction

ORBITAL SYSTEMS fully respects your privacy concerns. This Customer Privacy Policy explains ORBITAL SYSTEMS’ policies and procedures regarding personal and other customer information. ORBITAL SYSTEMS intends to provide you with a level of comfort and confidence in how we collect, use, disclose, and safeguard personal and other information that we collect or that you provide to ORBITAL SYSTEMS. This Customer Privacy Policy also explains how you can contact us if you have any questions or concerns.
This Customer Privacy Policy applies to our processing of personal data collected through any means, actively as well as passively, online as well as offline, from individuals located anywhere in the world. By providing personal information to us or by using our products or services, you agree to the terms and conditions of this Customer Privacy Policy.

What Kind of Personal Information May We Collect?

This Customer Privacy Policy applies to any personal information, which is information that can be used to contact or identify you. Personal information includes but is not limited to your name, home and business mailing addresses, telephone number, e-mail address, payment card or other billing information, and certain data about your ORBITAL SYSTEMS shower unit.
Personal information may be collected in a variety of ways:

  • We may collect personal information through our websites, software applications, social media pages, e-mail messages, or other digital services.
  • We may receive your personal information from other sources, such as public databases, marketing partners, and social media platforms.
  • Customers who purchase one of our showers will receive a personalized ORBITAL SYSTEMS account, which they will be able to access via our mobile app. We may collect and process the following types of data from your account: your customer registration information; your order status; warranty and other documentation specific for your shower unit; and general information about your shower unit including shower unit identification number and financial agreements,
  • To optimize your shower unit and the services we offer, ORBITAL SYSTEMS will collect certain data regarding the performance, usage, operation, and condition of your shower unit, including but not limited to the following: shower identification number, water and energy usage, purification capsules status, showering patterns, preferred showering water temperature, electrical system functions, software version information, water pollution level, preferred water temperature and water flow and other data to assist in the process of identifying and analysing the performance of your shower unit. Such information will be collected via remote access and used for the sole purpose of optimizing the performance of your shower unit and our services.
  • In order to help improve our products and services, we may collect and store the following types of data: a data report to confirm that your shower unit is online; information about the current software version of your shower; data about any potential issues that could impair the operations of your shower unit; data about any safety‐critical issues; and data about each software and firmware update. Such information will be collected via remote access.

How We May Use Personal Information?

We apply strict control access to any form of personal information, including taking steps to restrict access to personal information to ORBITAL SYSTEMS’ employees who require such information for the performance of their duties and are bound by enforceable confidentiality obligations. Personal information may be used in a variety of ways, including but not limited to those listed below:

  • In order to respond to your inquiries and fulfil your requests, such as to send you installation manuals or product specific information or purification capsules alerts.
  • To set up, evaluate, and provide feedback regarding a shower unit installation.
  • To complete and fulfil your purchase by processing your payments, having your shower unit delivered to you, by communicating with you in relation to your purchase, and in order to provide you with our customer services.
  • To service your shower unit by communicating service recommendations to you and in order to remotely deliver updates to your shower unit.
  • In order to provide you with safety related information.
  • In order to send you relevant administrative information, including any changes to our terms, conditions and policies.
  • To monitor your shower unit’s performance and provide services related to your shower.
  • To present products and offers tailored specifically to your needs as a user of ORBITAL SYSTEMS’ products.
  • To allow you to participate in contests and similar promotions and to administer these activities.
  • For business development purposes, including but not limited to: data analysis; identification of usage trends; new product and service development; augmentation, development, or modification of our products and services, including our showers, any shower related technology and services; evaluation of the effectiveness of our promotional campaigns; and expansion of our business activities.
  • For business development purposes, including but not limited to: data analysis; identification of usage trends; new product and service development; augmentation, development, or modification of our products and services, including our showers, any shower related technology and services; evaluation of the effectiveness of our promotional campaigns; and expansion of our business activities.

Transfer of Personal Data to Third Parties

ORBITAL SYSTEMS processes personal data to improve and facilitate our service and optimize our products. We do not process any personal data on behalf of third parties, nor do we share with or sell to third parties any personal data for their own use, except in the cases where we have your explicit written permission to do so. We may share personal data with third party vendors only when it is required to do so in order to provide you with services that we do not provide ourselves, including but not limited to shipping ORBITAL SYSTEMS’ products to our customers. We utilize third party data hosting companies to store personal data collected by us, and to perform data validation checks on our behalf.
All data transfers to third party vendors or partners are subject to a written contractual agreement between us and the third party vendor or partner in question. No vendor or partner will have any authority to use such personal data for any purpose other than as explicitly instructed in a written agreement by us. When relevant, personal information may be shared among the business units and entities inside the ORBITAL SYSTEMS Group. For law enforcement purposes ORBITAL SYSTEMS will disclose personal data to the full extend specified by the law.

Rights

We offer you a variety of options regarding our use and disclosure of your personal information. You reserve the right to opt out from any of the following:

  • Receiving commercial electronic notifications by clicking the “unsubscribe” button on these notifications. Please observe that some of the emails that are directly related to your purchase of ORBITAL SYSTEMS’ products cannot be opted out of.
  • Any personal information for which you have previously provided your explicit consent by contacting us in accordance with the instructions provided in the “Contact Us” section below.
    Any information related to the performance of your ORBITAL SYSTEMS’ shower unit. Please be mindful of the fact that if we cannot access your shower unit in real time, we would not be able to notify you about any potential issues that may arise, which can result in reduced functionality, serious damage or inoperability. Furthermore, this will disable many product features, including the ability to receive software updates and purification capsules status updates.
  • We will comply with your request(s) as soon as it is reasonably possible.
    Please specify in your request what kind of limitations you would like to impose on our use of your personal information, with which you have already provided us.
    Please be mindful that we may be required to retain certain aspects of your personal information in order to comply with the applicable legislative standards.

Retention Period

Your personal information will be kept for the period necessary to fulfil the purposes set out in this Customer Privacy Policy unless a longer retention period is required by law.

Security

ORBITAL SYSTEMS applies all reasonable organizational, technical, and administrative measures needed to protect personal information within our organization. Processing and storing of personal data will take place in accordance with the applicable legislation. Credit card information is directed to one or more approved and certified service provider(s), and will only be stored for as long as it takes to process the data.

Your access to a number of our services is password and username protected. If you have any reason to believe that any of your interactions with us are no longer secure, please notify us immediately.

If you sell or transfer your shower unit to another person, please notify us so that we can determine whether additional steps are required to help safeguard your personal information from disclosure.

Updates to this Policy

ORBITAL SYSTEMS reserves the right to make any changes to this Customer Privacy Policy permitted by applicable laws. Any changes to this Customer Privacy Policy will become effective immediately when we post the revised Customer Privacy Policy on our website. By using our website, you agree to any such revisions and are therefore advised to periodically visit this page to determine the then-current Customer Privacy Policy.

Limitation of Liability

ORBITAL SYSTEMS will not accept any liability beyond the liability set forth herein, including but not limited to claims related to loss of business profits or revenues, interruption in use or the cost of procurement for substitute goods or services. Except as explicitly provided herein, or stipulated in mandatory law ORBITAL SYSTEMS will not be liable for any incidental, consequential, special or punitive damages as a result of a breach of these Terms and Conditions, your Warranty Agreement, strict liability statute or otherwise. ORBITAL SYSTEMS can in no way be liable for any claim by any third party other than the buyer of our product(s). You agree that in relation to any purchase of ORBITAL SYSTEMS’ products, ORBITAL SYSTEMS is not liable for any amount of damage that is above the amount that you paid for the applicable product(s). ORBITAL SYSTEMS cannot be liable for any damage to any property other than the products of ORBITAL SYSTEMS. The buyer also agrees that the remedies set forth in these Terms and Conditions shall be the buyer’s sole and exclusive remedies for any claims against ORBITAL SYSTEMS in relation to these Terms and Conditions. Both parties agree that these Terms and Conditions represent a fair allocation of risk between the parties, without which they would not have entered into an Order Agreement.

Accountability

ORBITAL SYSTEMS accepts no liability beyond that set out explicitly in the appropriate legislation. ORBITAL SYSTEMS can under no circumstances be liable for any indirect or consequential damages, including but not limited to loss or damage of data arising from the usage of ORBITAL SYSTEMS’ websites.

Description of Products

Although ORBITAL SYSTEMS has taken all possible measures to describe the shower unit and its various individual components in the most accurate way possible, minor variations may occur. All color reproductions are as accurate as photographic and publishing-related processes allow. Note that there may be some colour variations due to the calibrations and settings of your personal screen. ORBITAL SYSTEMS cannot be held liable for any typographical errors that may appear on the company’s websites.

Severability

If one or more parts of these Terms and Conditions is deemed to be void or invalid and therefore unenforceable, this will in no way affect the validity and enforceability of the remainder of these Terms and Conditions.

Retailers/Distributors/Commercial Entities

These Terms and Conditions only apply to natural persons customers – consumers – and are not applicable for legal entities or any businesses what so ever, including sole proprietorship. ORBITAL SYSTEMS will draw Terms and Conditions on individual basis before engaging in a relationship of any kind with any potential reseller or distributor of our products. Legal entities will be offered products that are more aligned with their specific requirements for use and will not be able to under any circumstances purchase any products of ORBITAL SYSTEMS that are designated for household and residential use.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by and shall be construed in accordance with the substantive laws of Sweden. Any disputes will therefore be dealt with by the appropriate court of law.

Warranty

Your Warranty Agreement gives you specific legal rights and you may also have additional rights depending on your jurisdiction. ORBITAL SYSTEMS’ responsibility for malfunctions and defects is limited to repair and replacement as set forth by your Warranty Agreement. To the maximum extent permitted by the law in your jurisdiction, your Warranty Agreement is exclusive and in lieu of all other expressed or implied warranties, remedies or conditions. ORBITAL SYSTEMS disclaims all other warranties, remedies or conditions whether expressed or implied. No warranties or conditions will apply after the limited warranty period has expired.

What is covered by the warranty?

Your Warranty Agreement applies only to the sale of water recycling shower products sold by ORBITAL SYSTEMS in new condition and warrants the ORBITAL SYSTEMS branded products against defects in material workmanship when used in accordance with ORBITAL SYSTEMS’ user manuals, technical specifications and other ORBITAL SYSTEMS’ published guidelines.

What is not covered by the warranty?

The limited warranty does not cover:

  • Non ORBITAL SYSTEMS branded products.
  • Products with missing or altered unique serial numbers.
  • Problems resulting from external causes such as accidents, abuse, misuse, or problems with electrical power or water supply.
  • Problems arising from usage that is not in accordance with the product instructions specified by ORBITAL SYSTEMS.
  • Problems related to the usage of parts or components that have not been supplied by ORBITAL SYSTEMS.

Who can enforce the warranty?

The first retail purchaser of a new ORBITAL SYSTEMS’ branded product(s), or a person titled or registered in the name of the first retail purchaser, is the only legal entity that can enforce the Warranty Agreement.

When does the warranty period begin and end?

The warranty undertaking begins on the first day a new water recycling shower unit is delivered and received by the first retail purchaser or a person titled or registered in the name of the first retail purchaser and provides coverage for a period of twenty four (24) months as described in your Warranty Agreement.

What is a defect?

A defect consists of a deviation from the specifications and information provided by ORBITAL SYSTEMS. The product will be considered to suffer a defect if ORBITAL SYSTEMS does not demonstrate a probability that the deficiency resulted from an accident or otherwise from circumstances attributable to the buyer.

What will ORBITAL SYSTEMS do in case of a defect?

In case you have a valid claim in relation to your Warranty Agreement, ORBITAL SYSTEMS will:
repair the ORBITAL SYSTEMS’ branded product using parts that are equivalent to new in performance and reliability, or
replace the ORBITAL SYSTEMS’ branded product with a product that is at least functionally equivalent and is formed from parts that are equivalent to new in performance and reliability.
A replaced part or product repaired by ORBITAL SYSTEMS assumes the remaining warranty of the original ORBITAL SYSTEMS’ branded product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
If ORBITAL SYSTEMS determines that your warranty does not cover the cause of your problem we might be able to provide you with further service alternatives on a free basis.

Can I transfer my limited warranty?

Limited warranties offered by ORBITAL SYSTEMS may be transferred only if the current owner of the product, which is covered by the limited warranty, transfers the ownership of the product and records the transfer with ORBITAL SYSTEMS.

Transport Risk and Costs

In case of a legitimate defect claim, you must first contact ORBITAL SYSTEMS and obtain a Customer Return Authorization (CRA) number during your applicable return period. This number must be included when your product is shipped to ORBITAL SYSTEMS. You must ship the product at your own expense to ORBITAL SYSTEMS within five (5) calendar days of receiving your CRA number. You must ensure your shipment or accept the risk if the product(s) is lost or damaged during the shipment. After the defect has been remediated, ORBITAL SYSTEMS will ship the product back to you at your own expense.

Disclaimer

ORBITAL SYSTEMS does not warrant that the functions of the ORBITAL SYSTEMS’ branded products will meet your exact requirements or that the operation of the ORBITAL SYSTEMS’ branded products will be uninterrupted or error-free. No oral or written information or advice given by ORBITAL SYSTEMS or an ORBITAL SYSTEMS authorized representative can create a warranty or in any way increase the scope of your Warranty Agreement. Depending on the legislative framework governing your jurisdiction some of the above specified exclusions might not apply to you.

Limitation of Liability

ORBITAL SYSTEMS can, unless otherwise stipulated by mandatory law, in no way be held liable for:

  • any losses that were not caused by our breach of your Warranty Agreement;
  • any losses or damages that were not, at the time of your purchase of the product, a reasonably foreseeable consequence of ORBITAL SYSTEMS breaching your Warranty Agreement;
  • any damages to any property other than the ORBITAL SYSTEMS branded products.

ORBITAL SYSTEMS would like to kindly remind you the importance of handling our products with the greatest care and in accordance with the directions for use.

Severability

If one or more parts of your Warranty Agreement is deemed to be void or invalid and therefore unenforceable, this will in no way affect the validity and enforceability of the remainder of your Warranty Agreement.

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