Orbital Shipping and Customs Policy

This policy defines Orbital’s approach to shipping and customs clearance, specifying the allocation of costs and responsibilities between Orbital and its customers.

This policy applies to all Orbital shipments, both domestic and international, covering all shipment types, including warranty and non-warranty cases. It applies to all customers, partners, and service providers involved in the shipping and customs clearance process.

General Shipping Terms

Orbital ships globally, using reliable logistics partners.

Shipping costs will be invoiced as follows:

• Shipping costs of new orders: The customer will cover the full shipping costs.
• Shipping costs of spare parts up to USD 50: Orbital will cover the full shipping costs.
• Shipping costs of spare parts exceeding USD 50: The customer is responsible for the portion of shipping costs exceeding USD 50.
• Shipping costs of consumables: The customer will cover the full shipping costs.

Shipping Terms: All shipments are made in accordance with Incoterms Delivered At Place (DAP). Orbital will arrange transportation to the customer's specified location, but the customer assumes responsibility for customs clearance and import duties.

Shipping Timelines

Standard shipping timeframes vary by region. Customers will receive an estimated delivery date at the time of order confirmation.

Expedited shipping options are available upon request, with additional fees applied.

Customs Clearance

Incoterms DAP (Delivered At Place): Orbital will handle shipping arrangements up to the delivery location. The customer is responsible for:

• Customs clearance procedures in their country.
• Payment of any import duties, taxes, or other related fees.

Customer Responsibilities

• Ensure all necessary documentation for customs clearance is completed accurately and provided in a timely manner.
• Customers are responsible for complying with local laws and regulations regarding the importation of goods.
• Delays caused by customs procedures, incorrect documentation, or failure to comply with local regulations are the responsibility of the customer.

Orbital's Support

Orbital will assist by providing any required shipping documentation (e.g., commercial invoices, packing lists).

Orbital cannot be held responsible for delays caused by customs clearance processes in the destination country.

Orbital does not ship to embargoed countries or regions restricted by international trade regulations.

It is the customer's responsibility to ensure compliance with any import restrictions imposed by their local authorities.

All shipments are insured for damage or loss. In case of damaged or lost goods during transit, the following procedures apply:

• Customers must notify Orbital and the shipping carrier immediately upon receipt of damaged goods.
• Orbital will initiate an investigation and provide a replacement or reimbursement based on the outcome of the carrier’s findings.

Any returns or exchanges must be pre-approved by Orbital.

Customers are responsible for shipping costs for returned goods, unless the return is due to a warranty issue or Orbital error.