Warranty

The following terms, which describe the requirements and scope of our warranty commitment, do not limit the statutory rights that end customers of our devices may have in case of defects. End customers can claim these rights at no cost and without affecting our warranty. Additionally, we provide a warranty for our devices to end customers under the following conditions:

Subject to the limitations stated in these general conditions, Orbital guarantees that the products delivered by Orbital will be free from defects in design, materials, and workmanship. Orbital undertakes to rectify any such defects. Replacement of consumables is not considered a defect.

Orbital’s warranty covers defects that occur within specified periods from the original delivery date, provided that the customer either pays the full purchase price or adheres to agreed payment plans:

• Orbital Shower: Orbital’s warranty covers defects that occur within a period of up to ten (10) years from the original delivery date.
• Orbital Tap/Tank: Orbital’s warranty covers defects that occur within a period of up to two (2) years from the original delivery date.

Orbital's warranty does not cover defects arising from materials provided by, or a design specified by the customer. It also does not cover defects that occur under non-prescribed conditions, improper use, or if the products remain unused for an unusually long period.

Defects or damages caused by unsuitable operating conditions, contact with unsuitable substances, transportation for which we are not responsible, or defects resulting from incorrect installation are not covered by the warranty. The warranty becomes invalid if installation requirements are not met or if the products are installed in environments outside of a building, such as an airplane, boat, or camper van.

Warranty claims also become invalid if repairs or modifications are carried out by unauthorized persons, or if our devices are equipped with non-original parts. Additionally, defects or damages resulting from neglected maintenance, where the customer fails to follow the recommended care and maintenance, are not covered by the warranty.

The warranty commitment is fulfilled by, at our discretion, repairing or replacing the components. This may be done either by the customer themselves or by a service technician. Orbital may also choose to refund the price of the defective products or grant a reduction in the purchase price. If the defect is not covered by the warranty, Orbital is entitled to compensation for labor and costs.

The customer must notify Orbital in writing of any defects without undue delay, and no later than one month after the defect is discovered. To claim the rights under this warranty, the end customer must report defects to our customer service through the following contact options:

• Via the form on the website
• Via email
• Via app

The end customer must make the component available for our technician or repairer by being present or otherwise ensuring that the repair can be carried out at the installation site.

The warranty covers only labor and costs directly related to the repair or replacement of the device under normal conditions. If the device is installed or mounted in such a way that repair or replacement cannot be performed without extensive additional work, such as dismantling fixtures, trims, or niche solutions, we reserve the right to charge the end customer for such additional work.

If the device is located in a geographical location that cannot be reached without alternative transport, such as boat, snowmobile, helicopter, or similar, the end customer may be asked to arrange and/or pay for such alternative transport and fees, possibly at their own expense, or to transport the device to an agreed location.

The customer must provide Orbital with access to premises, equipment, systems, and accurate information necessary for Orbital to fulfill its warranty commitments.

The customer must ensure that the shower is connected to the internet when Orbital's assistance is required. While the product does not need to remain connected at all times, internet connectivity is necessary for Orbital to remotely diagnose and address potential issues prior to on-site service.

Certain components, referred to as Consumables (filter capsules, UV lamp, quartz glass, mesh filter), must be periodically replaced for the products to function correctly and are not covered by the warranty. Additional consumables can be ordered from Orbital. The use of non-original components may result in defects that are not covered by the warranty.

The described warranty is Orbital’s sole warranty, and no other warranties or conditions, express or implied, apply. The end customer is not entitled to any additional claims or claims other than those stated above under this warranty.