Free shower installation with each order in 2019.
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Frequently Asked Questions

On this page you will find the answer to some of the most common questions.
After reading this, should you not find the answer you are looking for, please contact us.

Comfort & Hygiene

How do we ensure high water quality?

We have several mechanisms to ensure high water quality. First, advanced sensors located in the Sensor Drain decide whether shower water should be recycled or discharged, depending on contamination levels. The recycled water is pre-filtered and then purified through a 1-micron filter and UV-C disinfection before being re-used. The Oas system is also equipped with an automated self-cleaning between each shower session, removing potentially harmful bacteria that can be found in other shower systems. There is also an automated daily cleaning cycle which further ensures long-term hygiene within the Oas shower.

Is the same water reused between users?

The Oas system is equipped with an automated self-cleaning between each shower session, ensuring that the system is clean before the next user steps in. The system is also evacuated of water after each shower session, which prevents any water from being shared between users.

Maintenance

How do I clean the Oas Shower?

While our technology takes care of almost everything, the system will need a little help from you to run smoothly.
  • The Filter Capsule will last up to approximately 200 shower sessions, or every 6 months, whichever comes sooner.
  • The UV Lamp & Quartz Glass is cleaned or replaced yearly.
  • Every other week the Oas shower will let you know that it’s time to put a Cleaning Tablet on the shower floor and initiate the cleaning program.
  • Just like any other shower, the floor and drain regularly need to be cleaned of hair and larger particles.

Can I change the Consumables Myself?

Yes! It is really easy. You can read more about it in our Knowledge Base under Oas Ownership. 

What is the cost of the consumables?

The cost of a Filter Capsule is €50, and if the UV Lamp & Quartz Glass needs to be changed, the cost is €80. Our subscription service ensures that they get to you effortlessly.

Using the shower

How do I adjust the water temperature?

You simply turn the digital control to the left or to the right, while the temperature is shown on the digital control screen.

How do I access the shower menu?

Long press the control dial to access the menu. You can then turn the dial to navigate, and push to select an action.

Digital Assets

How do I know how much water I’m saving? Where can I see it?

After every shower session, the savings is visualized on the digital control. The usage data is also sent to the cloud so that you can view your water and energy savings on the web and on the app.

What can I see and do on the app and web interface?

The client app enables monitoring of product performance in real-time. This means that you can track how much water and energy you’re saving, as well as general trends. You can also monitor the status of your consumables.

Where is all the information stored?

The shower data which is collected is anonymous, as it is associated with a specific installation and not a specific user. All sensor data is sent to AWS (Amazon Web Services) where it is analyzed. The data is used to monitor your shower’s performance and ensure that everything is running smoothly. We also share performance data with our service partners so that they can help you if any problems arise.

How do you protect my privacy?

Orbital Systems cares about your experience with us, and that includes your privacy. The shower data which is collected is anonymous, as it is associated with a specific installation and not a specific user. The data that we get from the shower is encrypted and sent to AWS where it is analyzed. The shower data only consists of information we need to improve your experience, such as temperature and water quality levels. We of course follow GDPR requirements, and we always disclose what information we save, and what we use it for. You can read more in our privacy policy.

Technology

How is water and energy saved by the Oas Shower?

The Oas shower is designed to use a small amount of water, continuously purified, recirculated and comfort-corrected to the ideal temperature and water flow. Since we recirculate hot water, we only need to compensate for temperature loss during recirculation (1-4°C). This way, you save both water and energy.

What happens if I wash my dog or do my dishes in the shower?

The Oas shower system is designed for human showering, and is made to handle dirt, regular soaps, and hygiene products. Using the Oas for other purposes may compromise the system functionality or damage the system. This includes disposing of any type of contaminants that are not normally expected in the shower such as large amounts of mud, hair and harsh chemicals, etc. 

How does the software get updated?

As soon as new software updates become available, it’s uploaded to the Oas shower remotely. As long as the Oas is connected to wi-fi, the Oas will update its software automatically, and you can enjoy new features and functions.

Is it possible to operate the Oas shower without a wi-fi connection?

While we require 2.4Ghz wi-fi connection, the Oas shower will still be able to operate without it during periods of no connectivity. However, some key features such as remote software updates, filter tracking, ability to track performance and behavior data as well as proactive support from our service team will not be available.

What type of facilities is the Oas technology suited for?

The Oas is suited for any bathroom, from residential homes to commercial projects. You can read more about our different clients’ experiences here. If you want a full list of the installation requirements. If you want a full list of the installation requirements, you can read more in our Knowledge Base

Is Oas suitable for my mobile or off-grid home?

While it is possible to install the Oas in mobile and off-grid homes, some functionalities can be limited if all of the installation requirements are not met. For example, our shower relies on sensitive sensors that require a level floor to function properly, which could make installation in a moving RV difficult. We also recommend a water flow of 9 liters per minute of hot and cold water. If you are unsure if you meet the installation requirements, please consult a contractor or contact us here.

Purchasing

Can I try the Oas shower before purchasing?

The doors to our HQ is always open to you! Please contact us if you’re interested. You also can try out the Oas at any of our showrooms or hotels and facilities which use our showers. You can also reach out to our certified partners, and they’ll make sure you get a taste of the Oas Shower experience. 

How much do your showers cost?

Please consult our product page to see the consumer price in your region. For volume and commercial orders, please reach out to one of our certified partners for a personalized quote.

How long is the warranty?

The warranty lasts for 2 years upon delivery. If you want to learn more about our warranty, click here.

Where can I find partners and retailers in my region?

Here is a link to our partners and resellers.

Who can purchase the Oas shower?

The Oas shower is available for order in Denmark, and for pre-order in Sweden. We are continuously opening in new counties for orders, so please sign up for our waiting list so we can let you know when we launch in your region.

What happens after I’ve placed my order?

This is the beginning of your journey with Orbital Systems. After placing your order, you will receive an email with everything you need to know to get started. It will include details of how to sign up to your account, manage your filter subscription, together with information on who your service partner is. Soon, your service partner will contact you to coordinate the installation process. Before you know it, the shower will be in your home, ready to use.

Installation

What are the installation requirements?

Our installation requirements are in regard to water and electricity supply, as well as internet connectivity. We also have dimensional requirements to ensure that the Oas fits in your bathroom. For more information on our installation requirements visit our Knowledge Base, in the section called Pre-installation Requirements. 

Can I install the Oas in my mobile home?

The Oas is designed for a conventional tiled bathroom and is therefore not optimal for moving vehicles. While it is possible to install the Oas in mobile, it is not recommended as some functionalities can be limited if all of the installation requirements are not met. For example, our shower relies on sensitive sensors that require a level floor to function properly, which could make installation in a moving RV difficult.

Can I install the Oas in my off-grid home?

Yes you can, assuming you fulfil our installation requirements, which you can find in our Knowledge Base, in the section called Pre-installation Requirements. 

Can I have a wired internet connection?

While the shower is fitted to be run via a wi-fi connection, through potential installation modifications a wired internet connection could be used. This can be offered for an additional cost. Please consult a certified partner or contact us for further assistance on your specific case.

What does the installation process look like?

The installation of the Oas occurs in two stages; Pre-installation and installation. The Pre-installation can be performed by any plumber and electrician of your choice. In this phase, electrical outlets and plumbing are drawn to the right place, the drain unit and installation kit are mounted with accompanying hoses and the rest of the bathroom/shower space is finalized. 

During the shower unit installation, a certified Orbital Systems partner will install the Oas core unit, connect the unit to the cloud and run an installation test. The activation of the Oas core unit is only done by our certified service partners, who have full knowledge of the Oas and can ensure that the pre-installation has been carried out in the right way. For more information on the installation process, please visit our Knowledge Base

Can anyone install the shower?

The installation of the Oas occurs in two stages; Pre-installation and Shower unit installation. The Pre-installation can be performed by a plumber and electrician of your choice. The activation of the Oas core unit is only done by our certified service partners, who have full knowledge of the Oas and can ensure that the pre-installation has been carried out correctly. For more information on the installation process, please consult our Knowledge Base

What is the difference between pre-installation and shower unit installation?

Pre-installation is the first phase of the installation. In this phase, electrical outlets and plumbing are drawn to the right place, the Sensor Drain and wall box are mounted with accompanying hoses and the rest of the bathroom/shower space is finalized. This phase will require a certified plumber and electrician.





Service and support

Can I still shower if something breaks?


Because of our smart technology, we are able to quickly recognize if something breaks. If a non-essential component fails, the shower will continue to operate with a slightly reduced functionality. If a part of the system that enables recirculation fails, the recycling function will be turned off, and the Oas can be used as a regular shower.

How do I know who my service partner is?

After you have ordered your shower, you receive a confirmation email detailing your order containing contact information to your partner. Your partner will contact you and consult you through the service and installation process. If you want to learn more about our partners, please consult our partner page.

What happens if something breaks?

Because of the smart technology of the Oas, we can quickly detect if something has gone wrong. If something breaks, you will receive an error code and potential instructions to consult the self-service guide. We have designed the system so that you never have to browse through a thick manual in search of answers.

Your service partner gets shower performance data from the cloud so that they can proactively consult you and provide service if needed, often before your shower experience is even affected. You can find the self-service guide in our Knowledge Base, alternatively here is a list of service partners.

Where do I turn for support?

If you need support with the shower, please contact your service partner. For other concerns and questions, you can contact us on our website or if you live close by, visit us on our address Hans Michelsensgatan 10A, 211 20 Malmö - Sweden. 

Business

What is a partner?

Depending on specialization, a partner can be certified to install, service or sell Oas shower technology. Oas shower is a unique opportunity to generate new revenue from disruptive technology while strengthening your sustainability profile. 

As a partner, you’ll get qualified leads from customers in your region who are ready to purchase and install Oas, or who require maintenance, service or parts. You’ll also have your own profile on this website, where customers from your region can see a description of your services and contact you directly. If you are interested in becoming a partner, click here

Who can become a partner?

Our partners range from architects, sustainable building consultants, and developers to bathroom wholesalers and retailers, electricians, plumbers and more. 

Depending on your specialization, you might be certified to sell, install, maintain or service the Oas. The most important criteria? A commitment to quality and sustainability in keeping with Orbital Systems’ values.

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